Module 01
Participant Events & Incident Management
Flags potential reportable incidents based on your configured definitions, prompts for missing required fields and tracks follow-ups and corrective actions.
James AI: NDIS and aged care incident management and compliance auditing
James is Curki's dedicated regulatory and incident compliance associate. It continuously reviews incident logs, complaints and shift notes to detect unreported risks, check documentation against NDIS and aged care standards, and generate audit-ready evidence for investigations, governance and funding reviews.
- Audit 100% of records, not a 5–10% sample
- Catch incidents mentioned in notes but never logged
- Turn weeks of note-hunting into a clear timeline
Incident management & auditing
See James AI in action
Watch the walkthrough, then get set up in four steps. Connections are API-first and read-only by default, and most teams connect a system in about 3 minutes once credentials are ready.
Up and running in four steps
- 1
Create your account
Sign up at Curki.ai and verify your email.
- 2
Connect notes and incidents
Paste an API key or complete OAuth for your progress notes system and incident or risk register, plus complaints if you want them. Read-only is recommended.
- 3
Define what counts
Set incident categories and severity levels, reportable definitions, corrective action fields and who is alerted when.
- 4
Audit continuously
Open Incident Management & Auditing. New notes and incidents are reviewed on each refresh, with Needs Review alerts and unreported incident candidates.
Stuck on scopes or ID mapping? Book a free 30-minute session and our product experts will onboard you end to end. Book a walkthrough
What changes with James AI
Before
Compliance managers sample notes, chase incomplete incidents and reconstruct timelines by hand. Incidents get missed until families complain or audits find gaps, and corrective actions are inconsistent.
- Only a small sample of notes ever gets reviewed
- Incomplete incident records to chase
- Timelines rebuilt manually for every investigation
- Standards that keep changing
With James AI
James flags potential reportables, missing follow-ups and unreported incidents automatically. You get a ready-to-review timeline, a draft evidence summary and corrective action prompts, so your team stays proactive, not reactive.
“Don't wait for an audit to find your gaps. Let AI audit everything, all the time, and give your team only the exceptions worth reviewing.”
What James delivers
Catch silent incidents early
For example, a fall mentioned in a progress note with no formal incident created.
Faster investigations
Weeks of note-hunting become a clear, chronological timeline of who, what and when.
Better governance reporting
Risk trends by participant, house or site, shift type, day and time, and staff cohort.
Prevent escalation
Early warning signals like behavioural triggers, medication refusals and repeated near-misses.
Improve staff practice
Identify documentation gaps and training needs. System improvement, not blame.
Always audit 100%
Every record reviewed, not a 5–10% sample, with human review where it matters.
Two modules, one Associate
Module 02
Incident Auditing
Cross-checks shift notes against the incident register, surfaces risk patterns and assembles evidence summaries and timelines for audits and reviews.
Key capabilities
What James can do for your team.
01
Unreported incident detection
Cross-checks shift and progress notes against the incident register for events that were never recorded.
05
Risk pattern recognition
Detects trends in falls, medication refusal, behaviours of concern and skin integrity by participant, site and time.
09
Board-ready reporting
Trend summaries and risk heatmaps for governance packs.
02
Reportable incident readiness
Prompts for missing required fields: time, location, immediate actions, witnesses and escalation.
06
Restrictive practice alerting
Flags language that may indicate restrictive practices for review against your policy.
03
Evidence summaries
Collates relevant notes into a structured narrative of who, what, when, impact and actions.
07
Complaint correlation
Connects complaint themes with incident patterns to separate systemic issues from isolated events.
04
Forensic timelines
Builds a chronological timeline across notes, incidents, communications and actions.
08
Documentation quality insights
Spots repeated gaps like missing detail, late notes or missing immediate actions to inform coaching.
Group 1 of 3
James at work
Scenario 01
The hidden incident
A worker writes “client slipped in shower” in shift notes. James finds no matching incident entry and alerts the quality manager to review and lodge appropriately.
Scenario 02
The funding evidence pack
For a plan review, James scans a defined period and compiles a structured chronology of behaviours, risks, escalation and interventions, ready for internal review.
Scenario 03
The pattern spotter
Skin tears spike on weekends at one house. James highlights the trend so you can investigate staffing mix, handover quality, hazards or training gaps.
Asks before it assumes. Knows its limits.
When James is unsure
Ambiguous language
“The note says ‘client was upset’, but there are indicators of verbal aggression. Do you want this flagged as a potential behavioural incident for review?”
Missing required data
“Incident #123 has no follow-up date or immediate action recorded. This may block closure. Please add before finalising.”
Conservative by design
James flags potential risks and asks for confirmation rather than asserting conclusions.
What James won't do
No auto-lodgement
It prepares drafts and checks completeness. A person reviews and submits to external portals.
No legal advice
Highlights compliance risks but doesn't determine liability.
No clinical diagnosis
Flags symptoms and keywords; never diagnoses medical causes.
No invented facts
If information is missing, James asks for it.
Who James AI is for
Roles
- Quality & Compliance Managers
- Operations Managers
- Team Leaders
- CEOs & Owners
Industries
- Aged Care & NDIS
Ideal for
Quality and compliance managers, operations managers, team leaders and CEOs of NDIS and aged care providers (typically 20+ participants) who need audit-ready governance and time-bound incident control.
Not the right fit
Providers with paper-only shift notes and incident logs, or organisations unwilling to standardise incident workflows.
James AI: frequently asked questions
No. It audits and augments your existing system, linking incident records with shift notes and related evidence so your team can act faster and more consistently.
It scans shift notes for incident indicators such as falls, injuries, aggression, medication refusal or ambulance attendance, and checks whether a matching entry exists in your incident register.
No. It helps you prepare and validate the content, but submission always remains a human-controlled step.
Yes. Definitions, keywords, severity thresholds and required fields can be configured to match your governance framework.
It can support SIRS-style categorisation and prompts where configured. We'll confirm your exact decision-tree requirements during onboarding.
Items are flagged as “needs review” and James asks for clarification rather than auto-labelling. You can tune the rules over time.
Yes. If voice-generated notes are stored in your connected system, James audits them like any other shift note.
Yes. It normalises and structures text for detection and summarisation, then asks for missing details where needed.
Explore related AI Associates
Documentation Associate
Zoe AI
Turns spoken updates into structured, professional notes in seconds.
- Replace end-of-shift typing with voice capture
- Prompts for missing details before a note is approved
- Handover summaries of what changed, generated automatically
HR Associate
Alex AI
Your AI HR manager. Runs hiring to onboarding as one conversation.
- Screen and shortlist resumes against the job description
- Collect and verify mandatory checks before day one
- Run tests, training and onboarding in parallel
CFO Associate
Oliver AI
Your digital CFO. Shows exactly where money is leaking and what to fix.
- Boost margins by up to 15%
- Recover $100k–$200k a year in missed invoices and claim leakage
- Save 30–40% of admin time on reconciliations
Rostering Associate
Will AI
Always-on rostering assistant that fills shift gaps in minutes, not hours.
- Fill urgent gaps in about 2 minutes
- Reduce overtime and penalty-rate exposure
- Match the closest qualified staff to cut travel cost
1 / 4
See James AI working with your systems
Book a 30-minute walkthrough. Our product experts will look at your stack, confirm which connectors are live and set up James with you.
- No system changes
- Read-only by default
- Data hosted in Australia
- People approve every step
James AI: NDIS and aged care incident management and compliance auditing
James is Curki's dedicated regulatory and incident compliance associate. It continuously reviews incident logs, complaints and shift notes to detect unreported risks, check documentation against NDIS and aged care standards, and generate audit-ready evidence for investigations, governance and funding reviews.
- Audit 100% of records, not a 5–10% sample
- Catch incidents mentioned in notes but never logged
- Turn weeks of note-hunting into a clear timeline
Incident management & auditing
See James AI in action
Watch the walkthrough, then get set up in four steps. Connections are API-first and read-only by default, and most teams connect a system in about 3 minutes once credentials are ready.
Up and running in four steps
- 1
Create your account
Sign up at Curki.ai and verify your email.
- 2
Connect notes and incidents
Paste an API key or complete OAuth for your progress notes system and incident or risk register, plus complaints if you want them. Read-only is recommended.
- 3
Define what counts
Set incident categories and severity levels, reportable definitions, corrective action fields and who is alerted when.
- 4
Audit continuously
Open Incident Management & Auditing. New notes and incidents are reviewed on each refresh, with Needs Review alerts and unreported incident candidates.
Stuck on scopes or ID mapping? Book a free 30-minute session and our product experts will onboard you end to end. Book a walkthrough
What changes with James AI
Before
Compliance managers sample notes, chase incomplete incidents and reconstruct timelines by hand. Incidents get missed until families complain or audits find gaps, and corrective actions are inconsistent.
- Only a small sample of notes ever gets reviewed
- Incomplete incident records to chase
- Timelines rebuilt manually for every investigation
- Standards that keep changing
With James AI
James flags potential reportables, missing follow-ups and unreported incidents automatically. You get a ready-to-review timeline, a draft evidence summary and corrective action prompts, so your team stays proactive, not reactive.
“Don't wait for an audit to find your gaps. Let AI audit everything, all the time, and give your team only the exceptions worth reviewing.”
What James delivers
Catch silent incidents early
For example, a fall mentioned in a progress note with no formal incident created.
Faster investigations
Weeks of note-hunting become a clear, chronological timeline of who, what and when.
Better governance reporting
Risk trends by participant, house or site, shift type, day and time, and staff cohort.
Prevent escalation
Early warning signals like behavioural triggers, medication refusals and repeated near-misses.
Improve staff practice
Identify documentation gaps and training needs. System improvement, not blame.
Always audit 100%
Every record reviewed, not a 5–10% sample, with human review where it matters.
Two modules, one Associate
Module 01
Participant Events & Incident Management
Flags potential reportable incidents based on your configured definitions, prompts for missing required fields and tracks follow-ups and corrective actions.
Module 02
Incident Auditing
Cross-checks shift notes against the incident register, surfaces risk patterns and assembles evidence summaries and timelines for audits and reviews.
Key capabilities
What James can do for your team.
01
Unreported incident detection
Cross-checks shift and progress notes against the incident register for events that were never recorded.
05
Risk pattern recognition
Detects trends in falls, medication refusal, behaviours of concern and skin integrity by participant, site and time.
09
Board-ready reporting
Trend summaries and risk heatmaps for governance packs.
02
Reportable incident readiness
Prompts for missing required fields: time, location, immediate actions, witnesses and escalation.
06
Restrictive practice alerting
Flags language that may indicate restrictive practices for review against your policy.
03
Evidence summaries
Collates relevant notes into a structured narrative of who, what, when, impact and actions.
07
Complaint correlation
Connects complaint themes with incident patterns to separate systemic issues from isolated events.
04
Forensic timelines
Builds a chronological timeline across notes, incidents, communications and actions.
08
Documentation quality insights
Spots repeated gaps like missing detail, late notes or missing immediate actions to inform coaching.
Group 1 of 3
James at work
Scenario 01
The hidden incident
A worker writes “client slipped in shower” in shift notes. James finds no matching incident entry and alerts the quality manager to review and lodge appropriately.
Scenario 02
The funding evidence pack
For a plan review, James scans a defined period and compiles a structured chronology of behaviours, risks, escalation and interventions, ready for internal review.
Scenario 03
The pattern spotter
Skin tears spike on weekends at one house. James highlights the trend so you can investigate staffing mix, handover quality, hazards or training gaps.
Asks before it assumes. Knows its limits.
When James is unsure
Ambiguous language
“The note says ‘client was upset’, but there are indicators of verbal aggression. Do you want this flagged as a potential behavioural incident for review?”
Missing required data
“Incident #123 has no follow-up date or immediate action recorded. This may block closure. Please add before finalising.”
Conservative by design
James flags potential risks and asks for confirmation rather than asserting conclusions.
What James won't do
No auto-lodgement
It prepares drafts and checks completeness. A person reviews and submits to external portals.
No legal advice
Highlights compliance risks but doesn't determine liability.
No clinical diagnosis
Flags symptoms and keywords; never diagnoses medical causes.
No invented facts
If information is missing, James asks for it.
Who James AI is for
Roles
- Quality & Compliance Managers
- Operations Managers
- Team Leaders
- CEOs & Owners
Industries
- Aged Care & NDIS
Ideal for
Quality and compliance managers, operations managers, team leaders and CEOs of NDIS and aged care providers (typically 20+ participants) who need audit-ready governance and time-bound incident control.
Not the right fit
Providers with paper-only shift notes and incident logs, or organisations unwilling to standardise incident workflows.
James AI: frequently asked questions
No. It audits and augments your existing system, linking incident records with shift notes and related evidence so your team can act faster and more consistently.
It scans shift notes for incident indicators such as falls, injuries, aggression, medication refusal or ambulance attendance, and checks whether a matching entry exists in your incident register.
No. It helps you prepare and validate the content, but submission always remains a human-controlled step.
Yes. Definitions, keywords, severity thresholds and required fields can be configured to match your governance framework.
It can support SIRS-style categorisation and prompts where configured. We'll confirm your exact decision-tree requirements during onboarding.
Items are flagged as “needs review” and James asks for clarification rather than auto-labelling. You can tune the rules over time.
Yes. If voice-generated notes are stored in your connected system, James audits them like any other shift note.
Yes. It normalises and structures text for detection and summarisation, then asks for missing details where needed.
Explore related AI Associates
Documentation Associate
Zoe AI
Turns spoken updates into structured, professional notes in seconds.
- Replace end-of-shift typing with voice capture
- Prompts for missing details before a note is approved
- Handover summaries of what changed, generated automatically
HR Associate
Alex AI
Your AI HR manager. Runs hiring to onboarding as one conversation.
- Screen and shortlist resumes against the job description
- Collect and verify mandatory checks before day one
- Run tests, training and onboarding in parallel
CFO Associate
Oliver AI
Your digital CFO. Shows exactly where money is leaking and what to fix.
- Boost margins by up to 15%
- Recover $100k–$200k a year in missed invoices and claim leakage
- Save 30–40% of admin time on reconciliations
Rostering Associate
Will AI
Always-on rostering assistant that fills shift gaps in minutes, not hours.
- Fill urgent gaps in about 2 minutes
- Reduce overtime and penalty-rate exposure
- Match the closest qualified staff to cut travel cost
1 / 4
See James AI working with your systems
Book a 30-minute walkthrough. Our product experts will look at your stack, confirm which connectors are live and set up James with you.
- No system changes
- Read-only by default
- Data hosted in Australia
- People approve every step
James AI: NDIS and aged care incident management and compliance auditing
James is Curki's dedicated regulatory and incident compliance associate. It continuously reviews incident logs, complaints and shift notes to detect unreported risks, check documentation against NDIS and aged care standards, and generate audit-ready evidence for investigations, governance and funding reviews.
- Audit 100% of records, not a 5–10% sample
- Catch incidents mentioned in notes but never logged
- Turn weeks of note-hunting into a clear timeline
Incident management & auditing
See James AI in action
Watch the walkthrough, then get set up in four steps. Connections are API-first and read-only by default, and most teams connect a system in about 3 minutes once credentials are ready.
Up and running in four steps
- 1
Create your account
Sign up at Curki.ai and verify your email.
- 2
Connect notes and incidents
Paste an API key or complete OAuth for your progress notes system and incident or risk register, plus complaints if you want them. Read-only is recommended.
- 3
Define what counts
Set incident categories and severity levels, reportable definitions, corrective action fields and who is alerted when.
- 4
Audit continuously
Open Incident Management & Auditing. New notes and incidents are reviewed on each refresh, with Needs Review alerts and unreported incident candidates.
Stuck on scopes or ID mapping? Book a free 30-minute session and our product experts will onboard you end to end. Book a walkthrough
What changes with James AI
Before
Compliance managers sample notes, chase incomplete incidents and reconstruct timelines by hand. Incidents get missed until families complain or audits find gaps, and corrective actions are inconsistent.
- Only a small sample of notes ever gets reviewed
- Incomplete incident records to chase
- Timelines rebuilt manually for every investigation
- Standards that keep changing
With James AI
James flags potential reportables, missing follow-ups and unreported incidents automatically. You get a ready-to-review timeline, a draft evidence summary and corrective action prompts, so your team stays proactive, not reactive.
“Don't wait for an audit to find your gaps. Let AI audit everything, all the time, and give your team only the exceptions worth reviewing.”
What James delivers
Catch silent incidents early
For example, a fall mentioned in a progress note with no formal incident created.
Faster investigations
Weeks of note-hunting become a clear, chronological timeline of who, what and when.
Better governance reporting
Risk trends by participant, house or site, shift type, day and time, and staff cohort.
Prevent escalation
Early warning signals like behavioural triggers, medication refusals and repeated near-misses.
Improve staff practice
Identify documentation gaps and training needs. System improvement, not blame.
Always audit 100%
Every record reviewed, not a 5–10% sample, with human review where it matters.
Two modules, one Associate
Module 01
Participant Events & Incident Management
Flags potential reportable incidents based on your configured definitions, prompts for missing required fields and tracks follow-ups and corrective actions.
Module 02
Incident Auditing
Cross-checks shift notes against the incident register, surfaces risk patterns and assembles evidence summaries and timelines for audits and reviews.
Key capabilities
What James can do for your team.
01
Unreported incident detection
Cross-checks shift and progress notes against the incident register for events that were never recorded.
05
Risk pattern recognition
Detects trends in falls, medication refusal, behaviours of concern and skin integrity by participant, site and time.
09
Board-ready reporting
Trend summaries and risk heatmaps for governance packs.
02
Reportable incident readiness
Prompts for missing required fields: time, location, immediate actions, witnesses and escalation.
06
Restrictive practice alerting
Flags language that may indicate restrictive practices for review against your policy.
03
Evidence summaries
Collates relevant notes into a structured narrative of who, what, when, impact and actions.
07
Complaint correlation
Connects complaint themes with incident patterns to separate systemic issues from isolated events.
04
Forensic timelines
Builds a chronological timeline across notes, incidents, communications and actions.
08
Documentation quality insights
Spots repeated gaps like missing detail, late notes or missing immediate actions to inform coaching.
Group 1 of 3
James at work
Scenario 01
The hidden incident
A worker writes “client slipped in shower” in shift notes. James finds no matching incident entry and alerts the quality manager to review and lodge appropriately.
Scenario 02
The funding evidence pack
For a plan review, James scans a defined period and compiles a structured chronology of behaviours, risks, escalation and interventions, ready for internal review.
Scenario 03
The pattern spotter
Skin tears spike on weekends at one house. James highlights the trend so you can investigate staffing mix, handover quality, hazards or training gaps.
Asks before it assumes. Knows its limits.
When James is unsure
Ambiguous language
“The note says ‘client was upset’, but there are indicators of verbal aggression. Do you want this flagged as a potential behavioural incident for review?”
Missing required data
“Incident #123 has no follow-up date or immediate action recorded. This may block closure. Please add before finalising.”
Conservative by design
James flags potential risks and asks for confirmation rather than asserting conclusions.
What James won't do
No auto-lodgement
It prepares drafts and checks completeness. A person reviews and submits to external portals.
No legal advice
Highlights compliance risks but doesn't determine liability.
No clinical diagnosis
Flags symptoms and keywords; never diagnoses medical causes.
No invented facts
If information is missing, James asks for it.
Who James AI is for
Roles
- Quality & Compliance Managers
- Operations Managers
- Team Leaders
- CEOs & Owners
Industries
- Aged Care & NDIS
Ideal for
Quality and compliance managers, operations managers, team leaders and CEOs of NDIS and aged care providers (typically 20+ participants) who need audit-ready governance and time-bound incident control.
Not the right fit
Providers with paper-only shift notes and incident logs, or organisations unwilling to standardise incident workflows.
James AI: frequently asked questions
No. It audits and augments your existing system, linking incident records with shift notes and related evidence so your team can act faster and more consistently.
It scans shift notes for incident indicators such as falls, injuries, aggression, medication refusal or ambulance attendance, and checks whether a matching entry exists in your incident register.
No. It helps you prepare and validate the content, but submission always remains a human-controlled step.
Yes. Definitions, keywords, severity thresholds and required fields can be configured to match your governance framework.
It can support SIRS-style categorisation and prompts where configured. We'll confirm your exact decision-tree requirements during onboarding.
Items are flagged as “needs review” and James asks for clarification rather than auto-labelling. You can tune the rules over time.
Yes. If voice-generated notes are stored in your connected system, James audits them like any other shift note.
Yes. It normalises and structures text for detection and summarisation, then asks for missing details where needed.
Explore related AI Associates
Documentation Associate
Zoe AI
Turns spoken updates into structured, professional notes in seconds.
- Replace end-of-shift typing with voice capture
- Prompts for missing details before a note is approved
- Handover summaries of what changed, generated automatically
HR Associate
Alex AI
Your AI HR manager. Runs hiring to onboarding as one conversation.
- Screen and shortlist resumes against the job description
- Collect and verify mandatory checks before day one
- Run tests, training and onboarding in parallel
CFO Associate
Oliver AI
Your digital CFO. Shows exactly where money is leaking and what to fix.
- Boost margins by up to 15%
- Recover $100k–$200k a year in missed invoices and claim leakage
- Save 30–40% of admin time on reconciliations
Rostering Associate
Will AI
Always-on rostering assistant that fills shift gaps in minutes, not hours.
- Fill urgent gaps in about 2 minutes
- Reduce overtime and penalty-rate exposure
- Match the closest qualified staff to cut travel cost
1 / 4
See James AI working with your systems
Book a 30-minute walkthrough. Our product experts will look at your stack, confirm which connectors are live and set up James with you.
- No system changes
- Read-only by default
- Data hosted in Australia
- People approve every step
