FAQs
Product & Results
What exactly does Curki.ai do for providers like us?
Curki.ai uses industry trained AI “Agents” to automate rostering, claims, compliance reporting and routine admin, cutting average back‑office hours by ≈ 30 % and saving ≈ A$300 k in annual operating costs.
Which day to day tasks will the Agents take off my team’s plate?
Which day to day tasks will the Agents take off my team’s plate?
Shift creation & optimisation, PRODA/NDIS portal batch uploads, incident & progress‑note summarisation, funding claim validation, invoice reconciliation and scheduled compliance reports.
How much time will my care managers actually save?
How much time will my care managers actually save?
Early adopters report 8–12 hours per week per coordinator freed for frontline care or business growth.
Will it improve my NDIS & Aged Care Quality audit score?
Will it improve my NDIS & Aged Care Quality audit score?
Yes. The platform maps every workflow to the NDIS Practice Standards & Aged Care Quality Standards, surfaces gaps and produces audit‑ready evidence files.
What real‑world ROI have similar providers achieved?
What real‑world ROI have similar providers achieved?
On average: 4 Month payback; 5‑10 × first‑year ROI; 100 % claim acceptance for NDIS invoicing.
Compliance & Security
Is Curki.ai approved for use under the NDIS Practice Standards?
Is Curki AI approved for use under the NDIS Practice Standards?
The system is designed to meet or exceed NDIS Practice Standards (Core & Supplementary) and Aged Care Quality Standards; detailed mappings are available on request.
What data‑privacy frameworks do you follow?
What data‑privacy frameworks do you follow?
ISO / IEC 27001 Certified processes, Australian Privacy Principles, OAIC breach‑notification, and in‑region Azure data residency.
Who owns our data and AI output?
Who owns our data and AI output?
You do. Curki.AI is a data processor; we never resell or train third party models on your client information.
You do. Curki.AI is a data processor; we never resell or train third party models on your client information.
How is sensitive health data protected in transit and at rest?
How is sensitive health data protected in transit and at rest?
TLS 1.3 encryption in transit, AES‑256 at rest, and role based PRODA level access controls.
TLS 1.3 encryption in transit, AES‑256 at rest, and role based PRODA level access controls.
Integrations & Technical Fit
Which systems does Curki.ai connect to natively?
Which systems does Curki.ai connect to natively?
ShiftCare, CareMaster, CareVision, AlayaCare, Xero, MYOB, QuickBooks, and the NDIA & Services Australia APIs.
ShiftCare, CareMaster, CareVision, AlayaCare, Xero, MYOB, QuickBooks, and the NDIA & Services Australia APIs.
What if my rostering tool isn’t on your list?
What if my rostering tool isn’t on your list?
A no‑code connector & flat file import mean most CSV/Excel exports can be integrated in under 2 hours.
A no‑code connector & flat file import mean most CSV/Excel exports can be integrated in under 2 hours.
Do I need a developer to set it up?
Do I need a developer to set it up?
No. A guided wizard and success‑engineer support mean non‑technical admins can configure workflows end to end.
No. A guided wizard and success‑engineer support mean non‑technical admins can configure workflows end to end.
How often do the Agents sync data?
How often do the Agents sync data?
Real‑time for API connected platforms; hourly or daily for flat‑file sources (configurable).
Real‑time for API connected platforms; hourly or daily for flat‑file sources (configurable).
Pricing & Contracts
What does it cost?
What does it cost?
A$49 per provider entity per month for the core suite; optional add‑ons (advanced analytics, custom integrations) are tier priced. No lock in contracts.
A$49 per provider entity per month for the core suite; optional add‑ons (advanced analytics, custom integrations) are tier priced. No lock in contracts.
Are there onboarding or training fees?
Are there onboarding or training fees?
No onboarding fee for the self serve path; Free in person training for a limited time in Sydney or online for rest of Australia.
No onboarding fee for the self serve path; Free in person training for a limited time in Sydney or online for rest of Australia.
Do I need a developer to set it up?
Do I need a developer to set it up?
No. A guided wizard and success engineer support mean non technical admins can configure workflows end to end.
No. A guided wizard and success engineer support mean non technical admins can configure workflows end to end.
Do you charge per user or per client record?
Do you charge per user or per client record?
Neither pricing is per provider licence, covering unlimited staff log ins and client records.
Neither pricing is per provider licence, covering unlimited staff log ins and client records.
Onboarding & Support
How long from sign‑up to first automated report?
How long from sign‑up to first automated report?
Most providers generate their first audit ready workbook within 7 days.
Most providers generate their first audit ready workbook within 7 days.
What training do my staff receive?
What training do my staff receive?
Self paced video modules, live weekly drop‑in clinics, and optional in‑person workshops.
Self paced video modules, live weekly drop‑in clinics, and optional in‑person workshops.
What support SLAs do you offer?
What support SLAs do you offer?
9 × 5 phone & chat, 24 × 7 critical incident hotline; response < 1 hr, resolution < 4 hrs for P1 issues.
9 × 5 phone & chat, 24 × 7 critical incident hotline; response < 1 hr, resolution < 4 hrs for P1 issues.
AI & Reliability
Which AI models power the Agents?
Which AI models power the Agents?
Curki.ai uses proprietary instruction‑tuned large language models fine‑tuned on de‑identified aged care and NDIS datasets, with deterministic rule layers for compliance steps.
Curki.ai uses proprietary instruction‑tuned large language models fine‑tuned on de‑identified aged care and NDIS datasets, with deterministic rule layers for compliance steps.
What is the error‑handling process if the AI flags uncertain data?
What is the error‑handling process if the AI flags uncertain data?
The Agent escalates to a human in the loop review queue with full context and suggested fixes so your team always has final sign off.
The Agent escalates to a human in the loop review queue with full context and suggested fixes so your team always has final sign off.
How do you prevent “hallucinations” in compliance documents?
How do you prevent “hallucinations” in compliance documents?
Every generated statement must pass fact checking against the source data mismatches trigger a mandatory review before release.
Every generated statement must pass fact checking against the source data mismatches trigger a mandatory review before release.
Implementation & Change Management
Will we need to change our existing workflows?
Will we need to change our existing workflows?
Minimal changes; Agents sit on top of current systems, mirroring your policies while eliminating double handling.
Minimal changes; Agents sit on top of current systems, mirroring your policies while eliminating double handling.
How do you handle version control for regulatory templates?
How do you handle version control for regulatory templates?
Templates are updated automatically with timestamped audit logs; you can lock versions for an audit period.
Templates are updated automatically with timestamped audit logs; you can lock versions for an audit period.
Does Curki.ai help with staff adoption?
Does Curki AI help with staff adoption?
Yes pre‑built launch comms, role specific cheat sheets, and in app nudges accelerate buy in.
Yes pre‑built launch comms, role specific cheat sheets, and in app nudges accelerate buy in.
Future Roadmap & Scaling
What new features are planned for 2025–26?
What new features are planned for 2025–26?
Predictive demand staffing, real time cash flow risk dashboards, and an open API marketplace for third party clinical tools.
Predictive demand staffing, real time cash flow risk dashboards, and an open API marketplace for third party clinical tools.
Can the platform scale as we acquire new facilities or SIL houses?
Can the platform scale as we acquire new facilities or SIL houses?
Yes multi entity tenancy lets you spin up new sites in minutes while retaining centralised oversight.
Yes multi entity tenancy lets you spin up new sites in minutes while retaining centralised oversight.
Miscellaneous
Do you offer a free trial?
Do you offer a free trial?
Yes 30 days, full functionality, no credit card required.
Yes 30 days, full functionality, no credit card required.
Where is Curki.ai based?
Where is Curki AI based?
Sydney, with support teams across Australia and partner consultancies in every state.
Sydney, with support teams across Australia and partner consultancies in every state.
How do I book a live demo or ROI calculator session?
How do I book a live demo or ROI calculator session?
Click the “Book Now” button on any page or email kris@curki.ai slots are available within 24 hours.
Click the “Book Now” button on any page or email kris@curki.ai slots are available within 24 hours.
