FAQs

FAQs

Product & Results

What is Curki AI?

Curki AI is a set of AI Associates that handle the admin load in workforce-heavy, compliance-driven operations, finance, documentation, rostering, hiring and compliance. You connect your existing files or systems and the Associates work with your own data, so there's no platform migration and no IT overhaul required.

What are AI Associates and what does each one do?

Each Associate owns a function rather than a single task. Oliver AI is your CFO Associate, turning financial complexity into decision-ready clarity. Zoe AI is the V2D Associate, converting conversations into structured documentation in minutes. Alex AI handles HR, automating hiring and onboarding so staff arrive credentialed and shift-ready. Will AI manages rostering, filling shifts faster and reducing agency dependency. James AI covers compliance, managing incidents and audits before they become reportable problems. Use one, or deploy them all.

Which industries does Curki AI support?

Curki AI is built for workforce-driven, compliance-focused industries in Australia: aged care and NDIS services, healthcare and allied health, field services and mobile workforces, transport, postal and warehousing, and hospitality and venues.

How much does Curki AI cost?

There are four plans. Start is $99/month for teams up to 50 staff, with 4M AI credits and 100 SMS. Grow is $399/month for 50–100 staff, with 15M credits and 1,000 SMS. Thrive is $999/month for 100+ staff, with 50M credits and 3,000 SMS. Command is pay-as-you-go for teams of 200+, with unlimited credits, SMS and actions. Every plan includes a 15-day free trial and can be cancelled anytime.

Is there a free trial, and do I need a credit card?

Yes. Every plan starts with a 15-day free trial and no credit card is required. You can cancel at any time during or after the trial.

How do AI credits and the auto top-up work?

Each plan includes a monthly credit and SMS allowance. If you run out mid-cycle, a $50 auto top-up adds 2M credits and 100 SMS so work doesn't stop. As a rough guide, one rostering, voice-to-document or onboarding analysis consumes around 150k credits.

How quickly will I see a return?

Providers typically see an average payback period of under five weeks, annual savings of $60k or more, and a margin uplift of 3–5%. Indicative savings scale with team size — from $20k+ per year on Start through to $1.2M+ on Command.

Compliance & Security

Do I need to change systems or migrate my data?

No. Curki AI works with your existing files or connects to the system you already run. Most teams go from signup to a running Associate in under an hour.

Where is my data stored and how is it secured?

Your data is hosted in Microsoft Azure's Sydney data centre, so it stays onshore in Australia. Curki AI is built to protect sensitive client and staff information and support your existing compliance obligations.

Who owns our data and AI output?

You do. Curki.AI is a data processor; we never resell or train third party models on your client information.

Integrations & Technical Fit

 Which systems does Curki.ai connect to natively?

Almost all, like ShiftCare, CareMaster, CareVision, AlayaCare, Xero, MYOB, QuickBooks, and the NDIA & Services Australia APIs.

 Which systems does Curki.ai connect to natively?

ShiftCare, CareMaster, CareVision, AlayaCare, Xero, MYOB, QuickBooks, and the NDIA & Services Australia APIs.

How often do the Agents sync data?

Real‑time for API connected platforms; hourly or daily for flat‑file sources (configurable).

 AI & Reliability

How does Curki AI help providers stay audit-ready?

James AI, the Compliance Associate, manages incidents and audits before they become reportable problems. Combined with Zoe AI turning spoken handovers into structured documentation, providers keep evidence current rather than reconstructing it in the weeks before an audit.

Can AI generate NDIS progress notes and reports?

Zoe AI converts conversations into structured documentation in minutes, so support workers spend less time writing notes after shifts and records stay consistent. Your team reviews and approves the output, the Associate drafts, your staff retain clinical and professional accountability.

How does AI rostering work for NDIS and aged care teams?

Will AI, the Rostering Associate, fills shifts faster by matching available, appropriately credentialed staff to open shifts. Because Alex AI keeps credentials current through onboarding, rosters are built from staff who are actually compliant to work — which reduces agency dependency and protects margins.

Implementation & Change Management

Do we need to change our existing workflows?

Minimal changes; Agents sit on top of current systems, mirroring your policies while eliminating double handling.

How do you handle version control for regulatory templates?

Templates are updated automatically with timestamped audit logs; you can lock versions for an audit period.

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